free shipping From € 150,00

Terms

Definitions

  • “Magno”, “Magno Food”, “we”, “us”, “our” refer to the company AZ Food S.r.l., VAT No. 09813551216, with registered office in Naples – 80132, Via Santa Lucia, 50.
  • “User”, “Customer”, “You”, “Your” and similar terms, whether singular or plural, refer to you as a user, customer, or potential customer, interested in using our website.
  • “Website”, “Site”, “Platform” or similar terms refer to the following web address: https://www.magnofood.com/
  • “Products” means the physical items for sale on the Website.

Art. 1 – Introduction

  1. The following terms and conditions – and any subsequent amendments – apply to all our services and/or products made available online, directly or indirectly, through any desktop or mobile device, via email, or by telephone. By accessing, visiting, using our website and/or making any purchase, the Customer declares that they have read, understood, and accepted the terms and conditions set out below.
  2. Through the use of our website (e.g., by purchasing a product), the Customer enters into a binding contractual relationship with us.
  3. This contractual relationship is concluded in Italian and is governed by Italian law, including Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as amended and supplemented, Legislative Decree No. 70 of 9 April 2003 as amended by Legislative Decree No. 21/2014, Legislative Decree No. 70/2003 on electronic commerce, and Regulation (EU) 2018/302 of the European Parliament and of the Council governing electronic commerce.

Art. 2 – Website Registration

  1. To make any purchase on our website, registration is required. Registration is completely free, quick, and does not entail any obligation to purchase. Only persons legally capable of entering into binding contracts are authorized to register.
  2. Users must register by providing all required data truthfully and completely in the relevant “REGISTRATION FORM” and by accepting the privacy and cookie policy, these general terms and conditions, and, where applicable, the subscription to the newsletter. Users are responsible for safeguarding and keeping their login credentials confidential.
  3. It is understood that under no circumstances can we be held liable in the event of loss, disclosure, theft, or unauthorized use by third parties, for any reason whatsoever, of Users’ access credentials to the Website.
  4. Upon successful completion of the registration process, the Customer obtains a user account for full use of the website and complete access to the services offered therein (an “Account”).
  5. At any time, registered Users may deactivate their accounts, request their deletion, or stop using the website through the interface in the “Your Account” section of the website or by directly contacting our customer service.
  6. Even in the event of deactivation and/or deletion of the account, the User understands and accepts that some personal data may be retained and/or processed. For further information on the processing of personal data, please refer to the privacy and cookie policy available on the Website.
  7. We reserve the right to suspend and/or delete a User account at any time and without prior notice if we believe that:
    1. the User has violated these terms and conditions;
    2. the User’s use of the website may result in a violation of applicable laws or regulations;
    3. the User’s account is deemed, at our sole discretion, inappropriate or offensive.
  8. The User guarantees that the personal data provided during registration or at any other time are complete, truthful, and refer to the User themselves, and undertakes to indemnify and hold AZ Food S.r.l. harmless from any damage, compensation obligation, and/or sanction arising from and/or in any way connected to the User’s breach of this guarantee and/or violation of the rules on registration and/or safekeeping of login credentials.

Art. 3 – Conditions of Sale

  1. Each order placed constitutes an offer to purchase the Products. Orders are subject to availability and our discretionary acceptance.
  2. After carefully reviewing the information contained in the order summary, the Customer must complete the checkout. The order is placed by confirming it and is subject to payment of the price of the selected Product, including applicable taxes, as specifically indicated in the Order Summary.
  3. The purchase order will be processed only after confirmation of payment of the total amount due. If the Total Amount Due is not paid or payment is not successfully confirmed, the purchase contract shall be deemed terminated by operation of law pursuant to Article 1456 of the Italian Civil Code. The Customer will be informed of such termination and the consequent cancellation of the order immediately after submission of the order, via the website or by email to the address provided by the Customer.
  4. The “Order Processing Receipt” does not constitute acceptance of the order. The contract is concluded when the “Order Confirmation” is sent to the email address provided by the Customer.
  5. We reserve the right not to confirm an order, informing the Customer within 5 business days from order placement at the email address associated with the purchase of any unavailability of one or more purchased Products. In this case, we will refund the price and shipping costs incurred by the Customer.

Art. 4 – Sale Price

  1. All prices indicated on the website and referring to Products for sale include VAT and any other applicable charges.
  2. Shipping costs may be fixed or variable, calculated based on weight, number of selected items, and/or destination. Shipping costs may also be included in the sale price of certain items or be free when the total order amount exceeds a certain value or as part of a specific promotion.
  3. Shipping costs will always be clearly indicated in the order summary on the website and in the order confirmation email sent to the email address provided by the User.

Art. 5 – Accepted Payment Methods

  1. Unless otherwise indicated, the Website accepts exclusively the following payment methods: credit card (Visa, Mastercard, and American Express), PayPal, and Stripe.
  2. For credit card purchases, the website uses third-party tools for payment processing and does not come into contact with payment data such as credit card details.
  3. For payments via PayPal, the website stores a recognition code linked to the Customer’s PayPal account, authorizing exclusive use for future purchases. This authorization may be revoked at any time through the website interface or by contacting the Data Controller.
  4. For payments via Stripe, the website stores a recognition code linked to the Customer’s Stripe account, authorizing exclusive use for future purchases. This authorization may be revoked at any time through the website interface or by contacting the Data Controller.

Art. 6 – Delivery Times and Methods

  1. Delivery of Products purchased on the website costs €13.00 for all shipments within Italy and €29.00 for all international shipments. Shipping costs are always expressly and separately indicated in the order summary before order submission.
  2. Delivery is carried out by express courier (DHL) to the delivery address provided by the Customer. Shipping data is entered directly by the Customer; therefore, we cannot be held responsible for non-delivery due to incorrect information.
  3. Delivery times vary depending on the geographical area or destination country. Delivery times are indicative only and not binding. Delays do not entitle the Customer to compensation or refunds.
  4. Upon shipment, the Customer will receive a shipping confirmation email with a tracking number or link. Delivery takes place on business days during normal working hours, excluding Saturdays and public holidays.
  5. The Customer is responsible for checking the condition of the delivered Products and is advised to report any anomalies on the delivery note, accepting the package with reservation.
  6. Acceptance without reservation prevents claims against the courier for loss or damage, except in cases of willful misconduct or gross negligence, or hidden damage reported within eight days of receipt.

Art. 7 – Product Description

  1. Prices, descriptions, and technical characteristics of Products may change without notice. Images are indicative and may not exactly represent the Products.
  2. Minor differences in images or colors due to display settings do not constitute lack of conformity.

Art. 8 – Intellectual Property, Copyright

  1. The contract does not grant the Customer any rights to trademarks, logos, or content on the Website. All content and Products are protected by copyright and intellectual property laws.
  2. Any reproduction or use requires prior written authorization from AZ Food S.r.l. or the respective rights holders, except as permitted by law.

Art. 9 – Right of Withdrawal

  1. Consumers may withdraw from the contract within 14 days without giving reasons, in accordance with applicable law.
  2. To exercise the right of withdrawal, the Customer must inform AZ Food S.r.l. before the withdrawal period expires.
  3. Returned Products must be sent back at the Customer’s responsibility and expense.
  4. Refunds will be issued within 14 business days after verification of the returned Product’s integrity.
  5. Products subject to expiration or rapid deterioration are excluded from the right of withdrawal pursuant to Article 59 of the Consumer Code.

Art. 10 – Limitation of Liability

  1. AZ Food S.r.l. shall be liable only for direct damages caused by willful misconduct or gross negligence, up to the total value of the purchased Products.
  2. Nothing in these Terms limits statutory consumer rights.

Art. 11 – Assistance and Complaints

  1. For information or complaints, contact customer service:
    1. via the “Contacts” section of the Website;
    2. by email at: ordini@magnofood.com;
    3. by phone at: +39 0813182607.

Art. 12 – Applicable Law and Jurisdiction

  1. The Contract is governed by Italian law, without prejudice to mandatory consumer protections.
  2. For consumer disputes, the competent court is that of the consumer’s place of residence or domicile.
  3. Consumers may also use alternative dispute resolution (ADR) procedures via the ODR platform at http://ec.europa.eu/consumers/odr/.

Art. 13 – Amendments to the Terms and Conditions

  1. AZ Food S.r.l. reserves the right to amend these terms and conditions at any time without prior notice.

Art. 14 – Privacy and Cookie Policy

  1. For further information on personal data processing, please consult the privacy and cookie policy available on the Website.